We, K C Mahanakorn Co., Ltd. would like to inform you that we strive to ensure our customer satisfaction by offering quality products at the reasonable prices. We are also offering our “Return and Replacement Product Policy” to facilitate your business. Please review our “Return and Replacement Product Policy” outlined below:
Return and Replacement Product Policy
K C Mahanakorn Co., Ltd.
- Please inspect your products upon receipt and contact us immediately if the products are defective, damaged or if you receive the wrong products. Please prepare purchase document issued from K C Mahanakorn Co., Ltd. for proof of purchase. Customers must initiate return and replacement request within 7 days from the date of receiving the products.
- We offer return and replacement products which are from the following condition :
- Ordering the wrong model
- Ordering the wrong size
- Ordering the wrong quantity
- And/ Or Other causes of unintentional mistakes
- Products and packaging eligible for return and replacement must be in their original condition and unused. Any product that has been used, installed, damaged, or altered in any way will not be eligible for return and replacement.
- We reserves the right to refuse return and replacement of the following products in all cases :
- Valve assembly with actuator, and Set pressure product
- Customized product
- Non-returnable product as agreed upon
- Products and packaging’s condition are not conformed to No. 3
- After return products or packaging are approved by K C Mahanakorn, products replacement will process within 3 working days or appropriate period as agreed upon.
- We reserve the right to refund the payment which will use as credit for the customer’s next purchase.
- For return and replacement products, customer will be responsible for all actual shipping costs.
- We reserve the right to update this Return and Replacement Product Policy at any time without prior notice.
- Return and Replacement Product Policy will be effective from 1 April 2024 onwards.